|
|
| ANSWERS |
Does
this service support all file types?
We add support for different file extensions from time to time. Please check our K2PDF.COM
supported document formats for an up to date list of supported extensions. |
|
|
How
much time do I have to retrieve the converted PDF
file?
Your converted PDF document will be available for
download 24 hours after conversion. It
will then be removed from our servers. |
|
How
secure are my files?
Our servers routinely delete all
raw and converted files 24 hours after being converted.
Only on rare occasions when the user reports a problem,
do we reserve the right to view a file on our servers.
Such viewing will not change the deletion time
from our servers, nor will we disclose any file
contents. |
| |
Is
there size limit to the files I submit?
There is an upload file size limit of 15MB which according to our survey it is quite sufficient for most users. In the events your original document file size exceeds such limit, you could try zipping up (compress) your document to less than 15MB since we also accept .ZIP filetype. Alternatively you may contact us via k2pdf_support@kinati.com for offline suggestions. |
| |
|
Why doesn't the PDF file look like my original
document? |
| There are myriads of reasons that could happen but most popular of all are the following: |
| 1) For certain file extensions, page size of the original document may be a factor when it is not formatted to 8 1/2 x 11 inches. Whether orientation is landscape or portrait is of no factor. You might also want to adjust your original document margin settings see if that makes any difference. |
| 2)
There may be macros within your document and
macros do not get considered as part of the
K2PDF conversion. |
| 3)
You may have submitted a file containing non-standard
fonts which we do not support in general. Unless you have embedded such fonts within your document. Font embedding is a feature that is application specific. e.g. MS Word and MS Publisher has that feature. For details please see the follow on questions within this FAQ. |
|
| |
|
How to subscribe to K2PDF Memberships? |
| Our
K2PDF Online Service can be subscribed by payment
via Paypal (a popular online payment service) or by sending us a cheque via mail. If you choose to make your payment via paypal, it is among one of the most versatile available i.e. they accept virtually any credit cards, echecks, bank transfesr, etc. You
may need to open an account if you don't
have one already. Simply go to the K2PDF
Memberships section and within which you
will find different memberships to choose from.
Click on the "Paypal Subscribe" button
on the right hand side to kick start the process.
It will bring you to a secure Paypal site for you
to log in. After
you have made the payment, and once we
have confirmed such, you can
start using your account right away. A notification
would be sent to you from us to confirm your K2PDF
account activation. All support inquiries can be
directed to
should you have any questions about your conversion
status. If you like to make your payment by sending us a cheque, please give consideration to time of postal delivery and clearance of the cheque. |
| |
|
Why did I not receive an email after my PDF
conversion submission? |
| There
are several reasons for not receiving an email. |
| 1)
The file size being submitted is greater than
15MB. |
| 2)
The file submitted was password protected |
| 3)
The email address provided is incorrect. (we find this a common error for lots of users) |
| 4)
The email client security setting is at high.
(For example: In Hotmail, make sure
the junk mail filter is not set to Exclusive.) |
| 5)
Members and Credit Users please use the email
address registered to your K2PDF Account. |
|
As a first time user, please beware
in an attempt to avoid fraudulent conversion
submissions with bad email addresses, an email
verification notice is sent before any PDF conversions take place. Your conversion jobs will be
processed and delivered once you have successfully
verified your email address. |
|
| |
Why
can't I save the target as a file when right clicking
the link on the email?
Some email clients may not have appropriate right click popup context menu for such file saving selection.
We have tested Outlook Express
6 that works properly. One way to get around
this is to highlight the entire line, followed by
copying it to clipboard (Ctrl-C) and pasting
it (Ctrl-V) in the browser address destination
in order to retrieve your PDF converted file. If
in the event the above does not work, you can open
adobe acrobat reader, click File, Open and paste
the pdf file retrieval url link to the File name
field. |
| |
| Do
I get to try out all of the online PDF conversion features
with the free trial? |
| Yes and No. A limited set of filetypes are not available to users who are uncomfortable in giving away their email address on their initial visit. For the rest of you who wouldn't mind providing us your email address either because you're referred by an existing member or any other reasons, all features within our
K2PDF Online Conversion Service are enabled for
the free trial. This allows you to fully experience
the complete functionality of our service. The resulting
converted pdf document will contain our company's
watermarks. These watermarks will be turned off
when you subscribe to one of our membership or credit
packages. Find out more information about Kinati's
Membership
and Credit Packages. |
| |
| Why
are "K2PDF.COM" watermarks still on the
PDF after I pay? |
| There are two possible
reasons that K2PDF.COM watermarks still appears
on your converted PDF document. |
| 1)
Your membership/credit package account has not
been activated due to your payment not registering
in our system. (Please contact:
to report the issue) |
| 2)
You might be using an email address different from the
one you originally used to pay for the membership/credit
package account via PayPal. If you've paid via Paypal, please cross check your Paypal registered email if it is the same as the one you're using. |
| |
| Is
there anything I should be aware of when submitting
a MS Publisher file for conversion? |
| While most publisher
documents utilize unique fonts and/or graphics,
certain caveats thus precautions are to be taken
before submitting your Publisher .PUB documents
to K2PDF.COM in order to achive optimal success
in conversions. |
| |
| Embedding Graphics
- Open your .PUB document, go to "Tools",
"Graphics Manager", under "Display
Options", choose to show "Missing/Modified
Pictures", make sure there isn't any items/pictures
show up on the list. Alternatively, you can choose
to show "All Pictures" make sure all items
are "Embedded". If not, try following
the below procedures in converting a linked picture
to an embedded picture. |
Referencing:
http://office.microsoft.com/en-us/assistance/HP063802391033.aspx
==============================================================================================
When you convert a linked picture to an embedded
picture, Publisher embeds the linked picture data
into the publication and cancels the link to the
linked picture.
1. On the Tools menu, click Graphics Manager.
2. In the Graphics Manager task pane, under Select
a picture, click the arrow next to the linked
picture that you want to convert to an embedded
picture, and then click Convert to Embedded Picture.
(linked picture: A picture that links to a high-resolution
image file that is stored outside of the publication
file. If the linked picture is changed in an image-editing
program, you can update the linked picture in
the publication file.)
(embedded picture: A picture that is stored within
a publication rather than being linked to a source
file outside of the publication.)
==============================================================================================
|
| Embedding Fonts
- Open your .PUB document, go to "Tools",
"Commercial Printing Tools", "Fonts".
Make certain "Embed True Type fonts when saving
publication" is checked. You should also check
"Do not embed common system fonts". |
| |
| Finally, you should save
your document again before submitting to K2PDF.COM
for PDF conversions. |
| |
| How and why do I embed fonts in MS Word .DOC documents? |
| From the .doc file perspective fonts should be embedded since not all font usage are windows standard fonts. i.e. when your .doc file is uploaded to us for conversion it would have those fonts showing correctly. To do that, you need to open up your MSWord application, go to "Tools" menu, then "Options", within which you have quite a few tabs, click on "Save" tab. Then from there make certain you have "Embed TrueType Fonts" as well "Embed Characters in use only" checked/selected. Go ahead and save you .doc file again before submitting to our online conversion engine. |
| |
| How
many files can I include in the ZIP file? |
| Please note that each
zip file submission should contain no more than
3 convertable documents with supported extensions
within the zip archive. If you are a registered
credit based user, credit deduction is based on
# of files within your zip archive that will be
successfully converted. i.e. if your zip file contains
3 files to be converted and they all successfully
got converted, your account credit deduction would
be 3, even though you have submitted only 1 zip
file. |
| |
| Please
Note: When zipping up your "to-be-converted"
files, please include only K2PDF.COM supported extensions.
An up to date list is on the supported
document formats section Also, most zip utilities
allow you to include sub-directories/sub-folders
with files inside. Our conversion engine would only
consider files within your zip archive that are
internal one level deep. i.e. if you have "to-be-converted"
files that are in a sub-folder within another sub-folder,
those would be discarded. If this is somewhat confusing,
the easiest is to include files only but not folders. |
| |
| What
is the file size limitation on ZIP file submission? |
| K2PDF.COM currently allows
conversion submission of file size 15MB. This applies
whether you are submitting a .DOC file or .ZIP file.
It is the byte counts once you have zipped up all
your files that we use as restriction parameter.
The sum of all Individual files within your zip
file when extracted/unzipped could end up to be
way more than 15MB depends on the compression achieved.
Most word processing documents can potentially achive
high compression ratio so in essence your submission
is now more flexible in byte size and/or it takes
less time to do file transmission. Even if you only
have 1 file to convert, we encourage all users to
zip up their files so as to archive most efficient
conversion. Why wait for 2 minutes to do transferring
when it can take only 1 minute? |
| |
| Important
Note: It is our security policy to flag
any users who submit either files with viruses or
malformed/corrupted files. In the events repeat
violations are detected, your account access privilege
could be removed without notice. |
|
| |
|
Please
direct all other support questions to:
|
| |
|
|
Kinati
Network Inc.
